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Company

We help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.

Corporate Overview Why Choose [24]7.ai

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Office Locations

[24]7.ai is headquartered in San Jose, California, with offices, R&D centers, and contact centers around the world.

3. Blog Reference

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4 Methods to Blend AI and Human Agents in Your Contact Center

[The following is an excerpt from Patrick Nguyen’s article featured on CMSWire.] Many forward-thinking companies are...

[24]7.ai

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Products

Active Share

[24]7 Active Share empowers agents to deliver personalized, interactive content directly to callers across any device during a call. Engaging customers with visually relevant information results in decreased agent handle time and increased customer satisfaction, resolution, and revenue.

Answers

[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Engagement Cloud

[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.

Voices

[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.

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Explore our products

Answers

[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.

Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.

Answers

[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.

Active Share

[24]7 Active Share empowers agents to deliver personalized, interactive content directly to callers across any device during a call. Engaging customers with visually relevant information results in decreased agent handle time and increased customer satisfaction, resolution, and revenue.

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

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Ownership

Own it! As a team and independently we strive to own the outcome of our efforts.

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Respect

The foundation upon which everything is built.

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Results

The outcome of drive, focus and commitment.

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Teamwork

Together we work towards common goals, learning from the failures and sharing in the successes.

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Transparency

No hidden agendas: understand where you stand.

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Key Insurance outcomes with [24]7.ai

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Innovation Lab
location

Corporate Headquarters

2001 Logic Drive, Suite 200 San Jose, CA 951124

Phone:+1 650 385 2247

Office Locations
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Newsroom

Review the latest press releases and media resources.

Newsroom
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Contact Us

Need Assistance?

We’re here to help.

Contact Us
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Enterprise Support

Log in to the My [24]7.ai client portal for support and customer documentation.

Vist Support

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Product features

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What do you need help with?

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Get Support

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Product Documentation

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Corporate Social Responsibility

Corporate Social Responsibility

Foundation

The foundation focuses on several corporate social responsibility initiatives, including: education, blood donation, sustainability, and other community-facing activities.

Learn More

Project Sunrise

The Project Sunrise vision is to help bridge the gap between what students learn at colleges and what enterprises really need.

Learn More

Tech Meet-Ups

24]7.ai hosts tech meet-ups on trending technology topics.

Learn More

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One Experience Across any Channel

Provide Customers with seamless interactions

Deliver personalized and effortless experiences by meeting consumers in the communications channels they prefer. Whether you engage consumers on your website, in search, through Apple Business Chat, Google Business Messaging, Facebook Messenger, WhatsApp, or other messaging channels, [24]7.ai can help. Our platform allows you to meet consumers where they are, anticipate their needs, intelligently route context, and deliver conversations on their time.

  • Use Open Channel APIs to quickly add or extend emerging messaging channels.
  • Build once, then deploy intent-driven, conversational AI across all channels.
  • Enable a seamless search-to-messaging experience.

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Discover what our industry expertise can do for you

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    Financial Services
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    Travel
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    Retail
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    Utilities
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    Insurance
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    Telecom

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Industry Recognition

See our industry accolades and learn how our Conversational AI, Messaging, and Voice has made [24]7.ai a leader in the industry.

  • Forrester Industry Recognition

    The Forrester New WaveTM

    Learn what vertical features of [24]7.ai stand out from the pack and why [24]7.ai received a differentiated rating in six out of ten criteria.

    Forrester
  • Great Place to Word Award

    Great Place to Work for Woman Certification

    Read how [24]7.ai was certified by the Great Place to Work worldwide organization as a great place to work for woman.

    Great Place to Work
  • Opus Industry Recognition

    Opus Research’s 2019 Decision Makers’ Guide to Enterprise Intelligent Assistants

    Learn why [24]7.ai is among the highest ranked solution providers for the 2nd year in a row

    Opus

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Our Partnerships

[24]7.ai and our partners help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.

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    Technology Partners

    These partners exemplify a joint engineering approach to offer best-in-class technology to enterprises for AI, automation, and omnichannel solutions.

    Learn More
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    Alliances & Consulting Partners

    Strategic alliance and consulting partners are trusted advisors who work along with [24]7.ai to provide innovative omnichannel solutions.

    Learn More

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What’s new

Join us, the leader in Conversational AI, Messaging, and Voice.

Book

Age of Intent

Using artificial Intelligence to deliver a superior customer experience.

Learn More
eBooks

The Era of Messaging

How businesses can use conversational AI to create delightful experiences.

Learn More
eBooks

Chatbots in CX

CX Network looks at the examples of three very different organizations: a large private company, a charity, and a government body to find out the role chatbots have played in transforming their front-facing services.

Learn More

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Explore our products

[24]7.ai products combine artificial intelligence and human insight to predict and resolve consumer inquiries quickly and efficiently.

View All Products

Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.

Learn More

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Learn More

Voices

[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.

Learn More

Engagement Cloud

[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

Learn More

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Help your customers help themselves

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Leave Us a Note

Contact Us

If you would like more information on the [24]7.ai Foundation, leave us a note or give our customer service center a call.

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Location

Prestige Tech Platina 2, Marathahalli Sarjapura Outer Ring Road, Kadabeesanahalli, Kadubeesanahalli, Bengaluru, Karnataka 56008

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Contact

Customer Service Center:

08079 427 247

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