[24]7.ai Employee Connect Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online by using [24]7.ai Employee Connect app. This [24]7.ai Employee Connect Privacy Policy is applicable to all the employees of 24/7 Customer, Inc. and its affiliates (collectively, “[24]7.ai”) who use [24]7.ai Employee Connect app.

[24]7.ai Employee Connect is a container app that will provide its users notifications and self-serve options from various applications and tools used at [24]7.ai and is aimed to become the one-stop-shop for all notifications and self-serve modules. Users who are a part of [24]7.ai and who have the required access to view notifications from [24]7.ai can use this app to receive alerts and updates on the go, and take necessary action right from their mobile device.

Collection and processing

The purpose of the mobile app is to provide a single interface for employees to be able to log into only one app and access notifications and take necessary action like approve or reject requests from anywhere, on the go, instead of logging into multiple sub-systems and their respective web-apps. For this sub-systems use a framework of Web APIs provided or exposed to them, using which they can send notifications to employees, which in turn are made available on the mobile app for employees to access and action as needed. They could be in the form of just read-only notifications too, that need not be actioned.

What Personal Information we collect when Users download and login to our app?

Post authentication with Network Terminal credentials, details pertaining to employees are retrieved and stored from Active Directory and Employee database for auto-logins. The details collected includes but not limited to:

- Employee ID
- Email ID
- Department
- Geo
- Push registration ID
- User access token
- Contacts
- Files
- Location
- Camera
- Accounts

All details are encrypted & stored in Keystore / Keychain. Device specific details such as UUID, OS version and device model too are retrieved and securely stored.

How we protect your information?

We implement a variety of security measures when an employee enters, submits, or accesses their information to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all employee related data are encrypted and stored in the apps Keystore (Android) or Keychain (iOS).

Cookies, IP Addresses and Other Tracking Technologies

We capture and store the IP address of user whenever they access the app. We also use an access token system that is unique for each user and expires post 24 hours. Google Analytics too is integrated for tracking usage.

Disclosures to third parties

We use the Xamarin framework for developing the mobile app, which in turn provides various third party plug-ins used in the app, including Google Analytics plugin. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. We ensure to take appropriate security measures to protect your personal data that require parties who process personal data on our behalf.

Opt out

You can uninstall the App to Opt-out of all the services that are provided via [24]7.ai Employee Connect.

Statement of Consent

By using this App, you consent to the terms of this [24]7.ai Employee Connect Privacy Policy and to [24]7.ai Inc., processing and using Personal Information for the purposes described herein.

Changes

We reserve the right to make changes to this statement. Changes will be published on this website and old versions we have available. It is advisable to consult this statement regularly so you are aware of these changes.

Contact Information

If there are any questions regarding this privacy policy, you may contact us using the information below.

Support Email ID: IS-Support@247-inc.com