Good things come to those who wait. Fortunately, our customers don’t wait long—we release 7.ai Engagement Cloud™ enhancements every month!
In this blog, I’ll describe the top March 2022 updates in agent productivity.
You should also check out my blogs detailing recent 7.ai Engagement Cloud updates in these categories:
Do your customers shy away from providing sensitive information (e.g., credit card numbers) to your agents? Boost issue resolution rates by building customer trust with new Confidential Cards—a type of Active Card available in 7 Active Share™—that enable customers to share sensitive information mid-conversation while shielding it from agent view.
Wouldn’t your agents resolve customer issues more quickly if, when appropriate, they could see customer-supplied supporting images? Open Channel Image Transfer, a new 7.ai Engagement Cloud messaging feature, enables customers to share visual aids via any internet-connected medium.
Looking for ways to get more customers to accept Active Cards, a 7 Active Share™ feature, so agents resolve complex journeys more quickly and easily? Enable your agents to use a custom, company-branded URL to share when they invite customers to use Active Cards.
Why not enable your agents and customers to complete tasks—such as appointment booking and setting up pre-authorized payments—more quickly? Use Card Designer, a 7 Active Share feature, to create customizable, visual forms for securely exchanging information across channels.
How much time would your agents save if they didn’t have to toggle between multiple systems and consoles in every conversation? Use the new 7 Assist™ web widget to integrate the product with your web-based applications such as CRM, knowledgebase, and ticket management systems.
Are you struggling to drive growth through digital advertising? Use the enhanced Facebook integration capabilities in 7 Target™ , which leverages the power of big data and machine learning to create highly personalized and dynamic digital advertising, to reach your audiences on the world’s most-used platform.
To catch up on all the latest 7.ai Engagement Cloud enhancements, read my other two blogs!
To learn more about 7 Agent Services™ and agent productivity, please check out the following: