Today as part of our Spring 2018 Release, 7 AIVA, our flagship product now extends its conversational and transactional capabilities to support Amazon Alexa and Google Assistant. 7 AIVA currently handles more than one million sessions per month for clients that include the world’s top financial services, insurance, hospitality, retail and telecom companies. This new capability is in line with our vision of enabling consumers to interact with bots in the channel of their choice, including Alexa and Google Assistant, and enabling agents to do that easily as well.
While customer interactions become increasingly automated, 7.ai ensures that a human agent can transition smoothly into the conversation as needed. With this release, we are making it easier for brands and consumers to interact in a voice activated future across time, across channels and devices as common interaction models and enterprise integration will allow enterprises to extend an ongoing conversation through a single thread that crosses all voice and digital channels. These channels could include a web browser, smart phone or virtual personal assistant.
In addition to support for Amazon Alexa and Google Assistant, the Spring 2018 Release includes the following enhancements:
We are continuously looking for ways to empower companies to improve their customers’ experience and with these enhancements we are ensuring that our cli