Oct 11, 2018

Ep. 1: Intro – A Podcast for Intent-Driven Customer Experience


Intent-Driven Customer Experience

We’re so excited to share the inaugural episode of Solving for CX, our brand-new podcast about intent-driven customer experience.

With Solving for CX, we’re going to explore the latest and greatest in customer experience thought leadership. We’ll be joined by analysts, influencers, and CX (Customer Experience) leaders of Fortune 500 companies as we share their expertise and teach you everything you need to know to help improve your organization’s customer experiences.

[24]7.ai is a global leader in intent-driven customer engagement solutions; we provide the technology businesses need to attract and retain customers and provide them with personalized, predictive, and effortless customer experiences. Since the year 2000, we’ve helped companies assist several hundred million customers every year through more than 1.5 billion conversations, most of which are automated. 

In the coming podcast episodes, we will cover everything related to customer experience, focusing on hot topics like artificial intelligence, chatbots, and conversational commerce. Throughout this show, we’ll be taking a deep dive into a variety of exciting topics like – are AI-powered bots really going to take all our jobs; what are the most common types of chatbots and what are their capabilities; why natural language processing is essential for bots to provide a humanlike customer experience, and much more. 

We'll also be chatting with many exciting guest speakers and getting their thoughts on things like chatbot best practices, and what you can and should be doing to improve your digital presence and provide the types of experiences that customers of today want. 
If your world involves call centers or customer service and support, this is the podcast for you. Make sure you don’t miss a thing – subscribe now so you’ll be first to know when we’ve sent new content your way.  (We’ve linked all your favorite podcast platforms below!)

Our next episode will feature guest speaker Art Schoeller, Vice President and Principal Analyst from Forrester Research. During the podcast, we'll be discussing how to blend human agents with chatbots to find your customer experience sweet spot. What journeys make the most sense for chatbots? How can you use chatbots to their fullest potential without losing human emotion? How can you be sure you’re getting the best results for your organization? We’ll be covering all this and more. 

We look forward to bringing you a lot of exciting and informative content in the coming weeks and months. If you have any comments, feedback, or suggestions for what you’d like us to talk about, you can reach out to us on twitter @SolvingforCX or via email at [email protected] 

If you have ideas for future shows, want to connect us with an exciting guest or send questions or comments in on the podcast, please free to email us at [email protected]

Also, if you enjoy the show please do share it with your colleagues and remember to subscribe using whatever your favourite podcast platform is: iTunesStitcher RadioGoogle Play or Spotify

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