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Apr 03, 2019

How AI Is Changing the Workplace

[24]7.ai

How AI Is Changing the Workplace

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve productivity, increase efficiency, and drive innovation. The rate of adoption has understandably led to concerns about the consequences AI will have on the job market, but for the most part, those fears are unfounded. In fact, most experts believe that the proliferation of AI won’t only lead to more jobs than it takes, it will also complement humans and help them work smarter.

  • Accenture estimates that new applications of AI combined with human collaboration could boost employment worldwide as much as 10 percent by 2020.
  • The World Economic Forum predicts that professionals will be more productive, more efficient and better revenue creators by using machine learning, data, analytics and automation tools.
  • Harvard Business Review states that while AI will radically alter how work gets done and who does it, the technology’s larger impact will be in complementing and augmenting human capabilities, not replacing them.


AI Helps Humans Work Smarter

AI is great at taking on mundane, time-consuming tasks, which is how most organizations are utilizing the technology today. As it continues to automate repetitive responsibilities that are likely the most tedious part of an employee’s day, human workers are free to spend their time focusing on complex tasks that are more fulfilling. That’s the magic of #AI. When used meaningfully, it takes away tasks, not jobs, resulting in a win for both enterprise and employee.

This concept is depicted perfectly in a New York Times opinion piece by Pulitzer Prize winning writer Thomas Friedman. In his column, Friedman outlines how AI has completely transformed the [24]7.ai office in Bangalore in just 15 years, and highlights how human agents have had to hone their skills to continue working efficiently alongside ever-advancing chatbot technologies.

The result – a more productive workplace where agents are regularly challenged with rewarding work and an improved customer experience with consistently happier clients.

Read the full NYT article here.

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