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Real Customer Service Can’t Happen Yet on Smart…

Amazon Alexa and Google Home have become popular gadgets, useful for checking the weather, getting the latest sports…

A.I. Still Needs H.I. (Human Intelligence), for…

Fifteen years ago I came to Bangalore, India’s Silicon Valley, to do a documentary on outsourcing. One of our first…

Deploying a Bot? Remember the Conversational…

Lost amid all of the stories of failed chatbot implementations is this important detail: Chatbots must be…

Q&A: Why Chatbots Aren't Just for…

What do you picture when you think about chatbots? A speech bubble on a screen? Maybe one of the many virtual assistant…

[24]7.ai and KPMG Align to Bring Intent-Driven…

[24]7.ai, a global leader in intent-driven customer engagement solutions, and KPMG LLP, the US audit, tax and advisory…