In The News

[24]7.ai and KPMG Align to Bring Intent-Driven…

 [24]7.ai, a global leader in intent-driven customer engagement solutions, and KPMG LLP, the U.S. audit, tax and…

[24]7.ai launches ‘emotional intelligence’ for…

In text-based conversations, its AIVA agent can now tell when a customer is unhappy, so it can offer some consolation…

[24]7.ai Appoints Recognized Sales Transformation…

[24]7.ai, a global leader in intent-driven customer engagement solutions, today announced the appointment of Paul J.…

Why Customer Journey Mapping + Journey Analytics…

Combining customer journey mapping (CJM) with customer journey analytics (CJA) enables companies to track and analyze…

The AI Path to Conversational Commerce

A couple of years ago at the Techonomy conference, Ray Kurzweil—inventor, futurist, and director of engineering for…

What’s the Difference Between Machine Learning…

If you’re like most marketers, you’re probably trying to get in on a little AI action to raise your game and keep up…

Self-Service and Assisted Service: Putting It All…

Self-service or assisted service? Who says it has to be an either/or proposition? As technology moves forward and…

Predictive analytics helps natural language…

The world we live in is a connected one where consumers interact with personal and business services all day long.