In The News

Self-Service and Assisted Service: Putting It All…

Self-service or assisted service? Who says it has to be an either/or proposition? As technology moves forward and…

What’s the Difference Between Machine Learning…

If you’re like most marketers, you’re probably trying to get in on a little AI action to raise your game and keep up…

Predictive analytics helps natural language…

The world we live in is a connected one where consumers interact with personal and business services all day long.

2018 will be the year of the chatbot

Given its large workforce requirements—U.S. companies employ an estimated 3 million contact center agents—customer…

Chatbots & VAs, the Future of Customer…

Today’s consumers are more sophisticated and have higher expectations for customer experience than in the past.

How AI Will Usher in a New Age of Personalized…

How AI Will Usher in a New Age of Personalized Commerce

[24]7 Changes Company Name to [24]7.ai to Reflect…

Using [24]7.ai Solutions, Large Companies are Attracting and Retaining Customers through Personalized, Predictive and…

[24]7 Rechristened To [24]7.ai to Reflect…

To better reflect its leadership in leveraging artificial intelligence to dramatically improve customer experience, [24…