In The News

[24]7 Rechristened To [24]7.ai to Reflect…

To better reflect its leadership in leveraging artificial intelligence to dramatically improve customer experience, [24…

Is it Okay to Ask if You’re Talking to a Human or…

Recently, I read an article by Jon Mooallem (aka “Mr. Know-It-All) in WIRED about the polite way to ask if you’re…

Understanding consumer intent is the path to…

Building loyalty means delivering convenience. But this means more than just delivering more sophisticated digital…

[24]7 Adds AI to Its Name

[24]7, a provider of customer experience solutions, has changed its company name to [24]7.ai to better reflect its…

The 2017 CRM Market Rising Stars: Marchex

In the past few months, Marchex, a Seattle-based mobile advertising analytics company, has seen a tremendous leadership…

Will Amazon Disrupt Your Business Using Your Own…

From its humble beginnings as an online bookstore, Amazon has grown into a tech industry powerhouse, with more than $…

Intelligent Virtual Assistants: Improving, But…

[24]7, provider of intent-driven customer experience applications, rolled out AIVA, its conversational virtual agent…