In The News

Ad Roundup

In today's advertising roundup, a trio of releases set up to help merchants and brands better engage with consumers,…

[24]7 Adds High Frequency Bidding Per Device

[24/]7 has added high-frequency bids per device to its Customer Acquisition Cloud platform in an effort to automate…

That Elephant is Your Customer

Last week, I had the opportunity to speak in front of approximately 1,000 customer experience professionals at…

Apple Enters Customer Service Arena with iOS…

It's a text- and messenger-crazy world, and Apple wants in on the business side.

Your Most Effective Employee Could be a Chatbot

Advances in artificial intelligence mean chatbots can automate more customer interactions than ever before.