In The News

That Elephant is Your Customer

Last week, I had the opportunity to speak in front of approximately 1,000 customer experience professionals at…

Your Most Effective Employee Could be a Chatbot

Advances in artificial intelligence mean chatbots can automate more customer interactions than ever before.

Apple Enters Customer Service Arena with iOS…

It's a text- and messenger-crazy world, and Apple wants in on the business side.

Companies can Personalize Marketing without Being…

When Mary Meeker’s most recent Internet Report came out, a few things caught my eye. A lot of what Mary talks about is…

Apple’s Business Chat plans to take on WhatsApp,…

Amid news of an iOS 11 update and the unveiling of the HomePod smart speaker at Apple’s WWDC conference, you might have…

[24]7 Looking to Hire More Than 3000 DCAs in FY18

[24]7.ai, an intent-driven customer engagement solutions provider, today said it is looking to hire more than 3,000…

Never ask a Customer What you Already Know

You know what I’m talking about. If you have a problem with your cable service, the only way to resolve it is to call…

Consumers Willing to Share Personal Data for…

Consumer surveys have repeatedly shown the public’s ambivalence about digital privacy. When there’s a clear value…

[24]7 Partners with Neobpo to Deliver Solutions…

[24]7.ai, a provider of intent-driven customer engagement solutions, has signed a reseller agreement with Neobpo, a…