Blog Articles by 247ai

Blog Image
July 24, 2019

Upgraded IVR: Give Customers a Reason to Call

#Modern IVR

Customer experience is the new battleground for businesses – this is likely why a recent Forrester study found that 72…

Blog Image
June 11, 2019

[24]7.ai named a Leader in Conversational AI Platforms for Customer Service

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational AI, #Blended Experiences

We’re proud to announce that [24]7.ai has been named a leader in conversational AI with our flagship product [24]7 AIVA…

Blog Image
May 29, 2019

Call Center Outsourcing: Save Money and Improve Customer Service

#Modern IVR, #Virtual Agent (Chatbots), #Agent Services

Despite the growing popularity of digital channels, call centers remain a vital component of any company’s customer…

Blog Image
May 03, 2019

Foundations of the Best Chatbot CX

#Digital Transformation, #Virtual Agent (Chatbots)

So, you’ve decided that conversational marketing is right for your business, and you’re planning on implementing an AI…

Blog Image
April 29, 2019

Are you Ready for the Age of Intent?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Imagine if every time you interacted with a company, they knew exactly what you wanted and were able to get it for you…

Blog Image
April 26, 2019

IVR Best Practices for Enterprises

#Modern IVR

“Your call is very important to us…” Indeed, every call you receive should be important to your business. All calls…

Blog Image
April 17, 2019

Expert Panel: Trends in Conversational Commerce, VPAs & Chatbots

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

An upscale hotel lobby is a warm and inviting place. Comfortable seating, helpful attendants, and personalized service…

Blog Image
April 15, 2019

Messaging Apps and Conversational Commerce: The New Customer Experience

#Customer Engagement, #Digital Transformation

Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store.…

Blog Image
April 03, 2019

How AI Is Changing the Workplace

#Digital Transformation, #Virtual Agent (Chatbots)

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve…