Blog Articles by Andrea Lowe

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December 17, 2018

Customer Experience Predictions 2019: Part 2

#Customer Engagement

Chatbots have come a long way in recent years. Early bot deployments were limited in the potential they could offer…

Author Image Andrea Lowe
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December 04, 2018

Customer Experience Predictions 2019: Part 1

#Customer Engagement

Customer experiences have changed a lot in the past few years. Technology has made it possible for customers to connect…

Author Image Andrea Lowe
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November 28, 2018

How Conversational Commerce Improves the Retail Experience

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

The holiday season is officially upon us, meaning that millions of people around the world will soon be heading to…

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November 15, 2018

Black Friday Bargains Aren’t Just for Customers

#Customer Engagement, #Virtual Agent (Chatbots)

It’s the most wonderful time of year… for retailers. Black Friday and Cyber Monday are around the corner, meaning…

Author Image Andrea Lowe
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November 12, 2018

The Digital Disconnect: Why Your Marketing Needs an Overhaul

#Customer Acquisition, #Customer Engagement

Are your digital marketing efforts starting to feel less effective than they used to be? You’re not alone. Customer…

Author Image Andrea Lowe
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November 07, 2018

Four ways to make chatbots feel more human

#Virtual Agent (Chatbots), #Customer Engagement

Chatbots are an effective way for companies to automate customer service and provide the seamless, self-service…

Author Image Andrea Lowe
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November 02, 2018

Ep. 4 - Ramesh Kumar: The Virtual Agent – What Chatbots Mean for Your Agents

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Ah, the never-ending quest to deliver the best possible customer satisfaction. Nobody can question our intent: We want…

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October 25, 2018

Ep. 2: Art Schoeller – How to Blend Human Agents and Chatbots

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Are the machines really taking over?  Any time we experience fast-paced change, it’s often accompanied by plenty…

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October 11, 2018

Ep. 1: Intro – A Podcast for Intent-Driven Customer Experience

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

We’re so excited to share the inaugural episode of Solving for CX, our brand-new podcast about intent driven customer…

Author Image Andrea Lowe