Blog Articles by Daniel Hong

Blog Image
June 17, 2015

You’re Losing Sales and CSAT Because You’re Not Using Your Data

#Customer Engagement

You certainly have plenty of data about your customers’ interactions (probably the last thing you need is more data you…

Author Image Daniel Hong
Blog Image
December 30, 2013

Man or Machine: Who’s Behind the Curtain?

#Customer Engagement, #Modern IVR

A recent article in The Atlantic that has garnered much attention on the web reported on an interesting interaction…

Author Image Daniel Hong
Blog Image
December 20, 2013

Omnichannel + Prediction = 3

#Customer Engagement

In today’s hyper-connected, multi-device, multi-channel world the consumer engages with businesses across more touch…

Author Image Daniel Hong
Blog Image
August 15, 2013

SpeechTEK and How to Stay Ahead of the Customer Service Curve

#Customer Engagement, #Modern IVR

It's that time of the year again when the colorful characters of speech recognition technology come out of the…

Author Image Daniel Hong