You’re Losing Sales and CSAT Because You’re Not Using Your Data
#Customer Engagement
You certainly have plenty of data about your customers’ interactions (probably the last thing you need is more data you…
Man or Machine: Who’s Behind the Curtain?
#Customer Engagement, #Modern IVR
A recent article in The Atlantic that has garnered much attention on the web reported on an interesting interaction…
Omnichannel + Prediction = 3
In today’s hyper-connected, multi-device, multi-channel world the consumer engages with businesses across more touch…
SpeechTEK and How to Stay Ahead of the Customer Service Curve
It's that time of the year again when the colorful characters of speech recognition technology come out of the…
