Blog Articles by David Lloyd

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April 27, 2016

Your Customers Don’t Want to Have a Conversation…They Want Answers!

#Customer Engagement, #Virtual Agent (Chatbots)

We recently conducted a survey, where we asked 1000 consumers what they thought about the service they received from…

Author Image David Lloyd
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April 20, 2016

How To Solve Your Biggest Customer Service Problems With Digital Self-Service

#Customer Engagement, #Virtual Agent (Chatbots)

What’s your biggest customer service problem? Is it too many inbound phone calls and emails? The escalating costs from…

Author Image David Lloyd
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May 14, 2015

3 Myths People Believe About User Experience (But Shouldn’t)

#Customer Engagement, #Virtual Agent (Chatbots)

Throughout history we’ve fallen for myths. We tend to cling to our notions, at least until we are proven wrong by…

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January 16, 2015

Digital Self-Service in 2015 – What to Expect

#Customer Engagement

With respect to digital self-service, if last year is any indication of what to expect in 2015, then we’re in for some…

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September 05, 2014

“If It Wasn’t for Those Pesky Kids”: Customer Service for Millennials [Infographic]

#Customer Engagement, #Virtual Agent (Chatbots)

Scooby-Doo fans will fondly remember those words, as they were usually uttered when the gang uncovered the criminal,…

Author Image David Lloyd
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August 21, 2014

What’s Your Low Customer Effort Strategy?

#Customer Engagement, #Virtual Agent (Chatbots)

It’s a simple question really. How good is your customer engagement? Do you truly deliver a low customer effort…

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April 25, 2014

Intelligent Virtual Assistant Best Practices

#Customer Engagement, #Virtual Agent (Chatbots)

Virtual agent technology has many different names like virtual assistants, intelligent virtual assistants, VAs, online…

Author Image David Lloyd