Blog Articles by Kimberlee West

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August 08, 2018

My Two-Year-Old’s Commercial Tantrum

#Customer Acquisition, #Customer Engagement

My daughter has entered the beloved phase of the terrible twos, and I am enjoying all the boundary (and patience)…

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July 06, 2018

Retail Fatigue… “I Am Overwhelmed”

#Customer Acquisition, #Customer Engagement

I needed a new laptop bag last month. The bag I had bought 18 months prior and lovingly touted around Toronto was on…

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July 05, 2017

Am I a Demanding Traveler?

#Customer Engagement

I consider myself to be an easy-going traveler. However, I want to get the most out of the time I set aside for leisure…

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May 25, 2017

Lost in Translation: A Telecom Journey

#Customer Engagement, #Virtual Agent (Chatbots)

I am tired of repeating myself and my message being lost in translation. For years of gathering all my usage data and…