Blog Articles by Nick Mitchell

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March 09, 2016

How The Internet of Things Will Impact Customer Service

#Digital Transformation

Think how great it would be to have everyday objects that could ’talk’ to each other, carry out routine tasks and run…

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March 07, 2016

So Long To Silos

#Customer Engagement

It has long been recognised that customer service, like many other business functions, can benefit from ’joined up…

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February 01, 2016

How To Make Your Mobile Experiences Even More Engaging

#Customer Engagement

According to an IMRG report from February 2015, visits to ecommerce sites via smartphone and tablet devices account for…

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January 28, 2016

It's Good To Talk... But Also Text and Touch

#Customer Engagement

Smartphones are great, aren’t they? One recent survey put ownership of smartphones amongst 25 to 34 year olds in the UK…

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January 27, 2016

Made-To-Measure Holidays Thanks To Predictive Analytics

#Customer Engagement

Booking holidays used to be a simple affair – you went to a travel agent in the High Street, told an adviser where you…

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December 07, 2015

[24]7 Customer Engagement Index 2015 UK: Millennials Are Driving Customer Service

#Customer Engagement

[24]7.ai's recent survey of 3,500 customers globally (including 1,200 in the UK) has once again shone a spotlight on…

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December 02, 2015

Don’t Let Abandoned Shopping Carts Ruin Your Christmas

#Customer Engagement

Christmas is the busiest time of year for retailers. In fact, many retailers make more than half of their sales and…

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November 25, 2015

How Algorithms Rule The World of Big Data

#Customer Engagement

The word 'algorithms' is being bandied about quite a lot these days and unless you're a mathematician, you may not…

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November 03, 2015

Overworked? Try a Virtual Personal Assistant

#Customer Engagement, #Virtual Agent (Chatbots)

Spurred on by Apple's successful launch of Siri in 2011, voice-activated mobile virtual assistants - or Virtual…

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