Blog Articles by Nick Mitchell

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March 09, 2016

How The Internet of Things Will Impact Customer Service

#Digital Transformation

Think how great it would be to have everyday objects that could ’talk’ to each other, carry out routine tasks and run…

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February 18, 2015

Turn Your IVR Into a Digital Customer Service Engine

#Modern IVR

I recently called a government department and, at first, its Interactive Voice Response (IVR) coped well with my…