Emotional Intelligence in [24]7 AIVA is a Game Changer
#Customer Engagement, #Virtual Agent (Chatbots)
Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…
[24]7 AIVA Earns Top Spot in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants Report
#Virtual Agent (Chatbots), #Customer Engagement
I am pleased to announce that our flagship product [24]7 AIVA was awarded the highest rating in the Intelligent…
Conversational Chatbots for Amazon Alexa and Google Assistant
#Virtual Agent (Chatbots)
Today as part of our Spring 2018 Release, [24]7 AIVA, our flagship product now extends its conversational and…
[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities
#Customer Engagement
Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…
Goodbye AHT – Hello Time to Intent
#Customer Engagement, #Digital Transformation
For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…
Fall 2017 Release Features Intelligent Messaging, Support for Business Chat and Vivid Speech Functionality
#Customer Experience
Today we rolled out the [24]7.ai Fall 2017 Release that supports business chat, enabling companies to have a…
Introducing [24]7.ai – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience
Today we announced our new company name - [24]7.ai to better reflect the deep investment we’ve made in…
[24]7 AIVA Powers both Speech and Digital Channels
#Customer Acquisition
Today, we officially rolled out [24]7 AIVA as part of our 2017 Summer Release. AIVA is our…
What the Bot Craze Means for Marketers
#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)
As a marketer, I’ve been watching coverage of the chatbot craze with great interest. Driven by the industry…
