Blog Articles by Vijai Shankar

Blog Image
February 17, 2017

The Lyft in Banking Customer Experience

#Customer Engagement, #Digital Transformation

Uber, Lyft, and Airbnb are all the rage. Why? They are examples of companies that have utilized disruptive technologies…

Author Image Vijai Shankar
Blog Image
February 13, 2017

Weathering the Frustrated Traveler Storm

#Customer Engagement

Snowstorms, computer outages, lightning strikes! Oh my! For all business and leisure travelers, a common fear is what…

Author Image Vijai Shankar
Blog Image
February 01, 2017

Digital Mandate for Health Plans

#Customer Engagement, #Digital Transformation

Digital transformation has impacted a number of industries over the last several years and healthcare is at the…

Author Image Vijai Shankar
Blog Image
January 25, 2017

The Road to Banking 2020 – Will you be a Winner, Bystander, or Road Kill?

#Customer Engagement, #Digital Transformation

Over the last decade there’s been a significant decline in branch banking. In the past four years, Bank of America,…

Author Image Vijai Shankar
Blog Image
December 01, 2016

The Missing Puzzle Piece: The Digital Personal Banker

#Customer Engagement, #Digital Transformation

Over the last decade, banks in the Asia-Pacific (APAC) region have accounted for over 46 percent of global banking…

Author Image Vijai Shankar
Blog Image
November 11, 2016

The Millennial Factor for Healthcare

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Author Image Vijai Shankar
Blog Image
October 27, 2016

The Millennial Factor for Banking

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Author Image Vijai Shankar
Blog Image
October 12, 2016

The Customer Experience Will Make or Break Telemedicine

#Customer Engagement, #Digital Transformation

With rising healthcare costs, health benefits administrators are turning to digital health solutions - especially…

Author Image Vijai Shankar
Blog Image
September 14, 2016

Hype vs. Reality: Anticipatory Customer Experience in the Age of Digital Health

#Customer Acquisition, #Digital Transformation

There’s a lot of hype around how technology innovations will impact healthcare providers. From the never-ending growth…

Author Image Vijai Shankar