Insider Views: Raising the Tech Bar on Customer Experience

Hollis Chin | April 09, 2015

The competition to win the customer through “customer experience” is fierce. Companies should care more than ever about technologies that deliver engagement, service, and sales. Use the right technologies and your company can lead in customer experience, engagement, and sales.

At [24], our CEO, PV Kannan, has a keen eye for technology trends. He recently interviewed three high-level executives to get their insights about customer experience, customer service, and how companies can win.

In his article, “Tech Keeps Raising the Bar on Customer Experience—Why You Should Care,” you hear from:

• Alfred Lin, partner at Sequoia Capital

• Michael Moritz, chairman of Sequoia Capital

• George Shaheen, former chief executive of Andersen Consulting and Siebel Systems.

They provide forceful answers to questions including:

What type of technology or trends will transform the consumer experience?

How will big data, analytics and prediction improve the consumer experience?

What does “customer service nirvana” look like in the future?

You can see their answers to these and other questions by downloading the article