The Missing Puzzle Piece: The Digital Personal Banker

Vijai Shankar | December 01, 2016

While digital banking has lowered costs and improved customer experience, it has led to the separation between the bank and its customers. Banks can no longer continue to rely on their branch’s personal bankers to assist customers, eliminating previous opportunities to grow revenues and deepen relationships. In essence, there is a missing puzzle piece in today’s banking environment. How do you maintain the digital presence that customers demand while also providing the level of personalized assistance that in-person bankers provide? The missing puzzle piece is the Digital Personal Banker, a digital equivalent of today’s branch personal bankers, that provides the customer support that today’s and tomorrow’s digital banking customers want.

To learn more about how APAC banks can incorporate the missing puzzle piece in their digital banking, join a [24]7.ai Webinar on Dec 7th, 2016. The webinar will help banking leaders learn:

  • What a Digital Personal Banker is.
  • How a Digital Personal Banker can reach customers in the digital world.
  • How to leverage the Digital Personal Banker to drive the future of customer experience.