We talk a lot about how our predictive analytics capture intent so your customers get experiences that boost satisfaction and sales. But what’s running “under the hood” to make that possible? The answer: a highly sophisticated platform, developed by highly talented people. In the past year it captured 2.5 billion customer interactions to predict intent across multiple channels—online, voice and chat.
A terrific example of the people making this happen is Sourabh Chaki, a lead engineer on our data team. He developed an automated machine learning and analytics platform from scratch, on top of Hadoop and Spark.
Want to know more? Sourabh will speak at Spark Summit 2015 on June 16 in San Francisco. Register here