Blog Articles by Conversational Ai

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April 14, 2020

Why Messaging Matters

#Messaging, #Conversational AI

When was the last time you left home without your smartphone? In today’s always-on world, most of us have phones in our…

Author Image [24]7.ai
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February 25, 2020

What is Messaging?

#Virtual Agents (Chatbots), #Messaging, #Conversational AI

Humans are always finding new ways to connect. First, there was the phone. Then came email, followed by text messaging…

Author Image [24]7.ai
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July 19, 2019

Cognitive Customer Engagement

#Conversational AI

One of the biggest problems faced by Chief Digital Officers today is that operating expense spending in customer…

Author Image Akshay K. Vemuganti
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June 28, 2019

The Fortune 500 Spends Billions on Customer Service. So Why is it So Bad?

#Conversational AI, #Chatbots and Automation

Radical #CX transformation won’t come from one single breakthrough but rather, through the right combination of #AI and…

Author Image PV Kannan
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April 29, 2019

Are you Ready for the Age of Intent?

#Conversational AI, #Chatbots and Automation

Imagine if every time you interacted with a company, they knew exactly what you wanted and were able to get it for you…

Author Image [24]7.ai
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April 15, 2019

Messaging Apps and Conversational Commerce: The New Customer Experience

#Conversational AI, #Chatbots and Automation

Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store.…

Author Image [24]7.ai
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March 19, 2019

Virtual Agents in the Augmented Age

#Conversational AI, #Chatbots and Automation

When we first think of robots and artificial intelligence, there’s a tendency to imagine a distant future of…

Author Image [24]7.ai
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March 04, 2019

Humans and AI Must Work Together to Defeat Bad Customer Service

#Conversational AI, #Chatbots and Automation

Without giving anything away, Game of Thrones is about a bunch of humans fighting each other for power while a much…

Author Image PV Kannan
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January 04, 2019

The AI in Passengers: How far we have come, and how far we need to go

#Conversational AI

As a young girl, I spent hours chatting with A.L.I.C.E., giggling and marveling at what she would reply to my inane…

Author Image Celene Osiecka