Blog Articles by Customer Engagement

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March 20, 2020

4 Methods to Blend AI and Human Agents in Your Contact Center

#Customer Engagement, #Virtual Agents (Chatbots)

[The following is an excerpt from Patrick Nguyen’s article featured on CMSWire.] Many forward-thinking companies are…

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January 30, 2020

Choosing the Right Intelligent Virtual Assistant for your Contact Center

#Customer Engagement, #Modern IVR, #Virtual Agents (Chatbots)

The advancing capabilities of Intelligent Virtual Assistants (IVAs, a.k.a. virtual agents, chatbots) are driving…

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