Blog Articles by Customer Engagement

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February 14, 2019

[24]7.ai Year in Review

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

The future of customer experience is unimaginable without artificial intelligence. With mind-boggling amounts of data,…

Author Image PV Kannan
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January 21, 2019

Customer Experience Predictions 2019: Part 3

#Customer Engagement

Think about the last time you Googled something, and Google wasn’t able to successfully autocomplete what you were…

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December 17, 2018

2019 Will Unleash the True Potential of AI for Customer Experience #BigIdeas2019

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Early this year I predicted that there would be a great shakeout in artificial intelligence, culling the herd of…

Author Image PV Kannan
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December 17, 2018

Customer Experience Predictions 2019: Part 2

#Customer Engagement

Chatbots have come a long way in recent years. Early bot deployments were limited in the potential they could offer…

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December 04, 2018

Customer Experience Predictions 2019: Part 1

#Customer Engagement

Customer experiences have changed a lot in the past few years. Technology has made it possible for customers to connect…

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November 28, 2018

How Conversational Commerce Improves the Retail Experience

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

The holiday season is officially upon us, meaning that millions of people around the world will soon be heading to…

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November 26, 2018

Your Customers are Elephants

#Customer Engagement, #Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

Recently, I was discussing customer experiences, and I got to thinking about the parable of the blind men and the…

Author Image PV Kannan
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November 19, 2018

Why is Customer Service So Bad at Handoffs?

#Customer Acquisition, #Customer Engagement, #Digital Transformation

I was once approached by Marketplace reporter Sally Herships who asked me a simple yet profound question: “why, when…

Author Image PV Kannan
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November 15, 2018

Black Friday Bargains Aren’t Just for Customers

#Customer Engagement, #Virtual Agent (Chatbots)

It’s the most wonderful time of year… for retailers. Black Friday and Cyber Monday are around the corner, meaning…

Author Image [24]7.ai