Customer Experience Listicle: Top Analysts to Follow
#Customer Engagement
If your time constrains you to following a limited number of customer experience analysts, this listicle is for you.…
How to Lose a Customer Fast: Learnings from the [24]7 Customer Engagement Index
#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)
How are businesses losing customers? The ability to capture and share images and reactions from angry customers is now…
How Predictive Experiences Became Possible—and Why You Should Care
Years of interacting with customers online has come down to this: people expect companies to understand who they are…
You’re Losing Sales and CSAT Because You’re Not Using Your Data
You certainly have plenty of data about your customers’ interactions (probably the last thing you need is more data you…
Spark Summit 2015: Learn How We “Spark” Better Customer Experience
We talk a lot about how our predictive analytics capture intent so your customers get experiences that boost…
So Many Channels, So Little Time: Insight into the Omnichannel Journey
There are so many channels. From the traditional phone channel to the growing mobile app and social media channels,…
Is Your Company Asking These 8 Questions to Improve Chat?
We work with companies at practically every stage of implementing chat, from still-using-static-buttons to talking-in-…
Recipe for Omnichannel: Mix Equal Parts Audacity and Pragmatism
Customers live in an omnichannel world. Omnichannel is the ability for a customer to use multiple channels and devices…
3 Myths People Believe About User Experience (But Shouldn’t)
#Customer Engagement, #Virtual Agent (Chatbots)
Throughout history we’ve fallen for myths. We tend to cling to our notions, at least until we are proven wrong by…
