Blog Articles by Customer Engagement

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December 10, 2014

How Will Smartphones Impact the IVR?

#Customer Engagement, #Modern IVR

According to eMarketer there are 1.75 billion smartphones in use worldwide today and the number will grow to 2.5…

Author Image Kevin Payne
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December 08, 2014

Implementing Best Practices for Effective Chat Operations

#Customer Engagement

Companies have increasingly shifted their customer service and sales from voice agents to chat agents. Forrester…

Author Image Kevin Payne
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November 09, 2014

[24]7 and IntelliResponse: In Many Ways a Perfect Pairing

#Customer Engagement

Today [24]7.ai announced the strategic acquisition of a great company that is the market leader in virtual agent and…

Author Image Guest Blog Post
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October 27, 2014

Email is great! (But not for Customer Service)

#Customer Engagement

I love email. It is great when time isn’t a critical communications factor. When you’re a customer with an urgent…

Author Image Kevin Payne
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October 24, 2014

Making Chat More Appealing

#Customer Engagement, #Virtual Agent (Chatbots)

When it comes to elegant and intelligent design, most people would probably claim that Apple sets the standard. Their…

Author Image Kevin Payne
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September 23, 2014

A Playbook for Customer Experience featuring Gartner Insight

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

The Gartner Hype Cycles are just being released for 2014. [24]7.ai has been listed in the this year’s Hype Cycle for…

Author Image Hollis Chin
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September 10, 2014

How can companies best utilize chat to improve customer service and sales?

#Customer Engagement

Consumers are increasingly turning to chat for interacting with businesses. A recent [24]7.ai sponsored survey done by…

Author Image Kevin Payne
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September 05, 2014

“If It Wasn’t for Those Pesky Kids”: Customer Service for Millennials [Infographic]

#Customer Engagement, #Virtual Agent (Chatbots)

Scooby-Doo fans will fondly remember those words, as they were usually uttered when the gang uncovered the criminal,…

Author Image David Lloyd
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August 27, 2014

Are You Enabling Mobile Moments?

#Customer Engagement

Take-aways from a Forrester-led Panel at the Churchill Club Would you give your cell phone to someone you literally…

Author Image Kevin Payne