Blog Articles by Customer Engagement

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January 26, 2018

Goodbye AHT – Hello Time to Intent

#Customer Engagement, #Digital Transformation

For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…

Author Image Scott Horn
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January 12, 2018

The High Cost of Cheap Chat

#Customer Engagement, #Virtual Agent (Chatbots)

Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…

Author Image [24]7.ai
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December 18, 2017

Chatbots Help Consumers Shop Till They Drop

#Customer Engagement

It's every retailers nightmare during the holiday season – customers are browsing online loading up their shopping…

Author Image [24]7.ai
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December 14, 2017

Case Study: How [24]7 Active Share Transforms the Voice Experience

#Customer Engagement

In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…

Author Image [24]7.ai
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December 11, 2017

Are you paying for technology or results?

#Customer Acquisition, #Customer Engagement

Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…

Author Image [24]7.ai
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November 13, 2017

Digital Transformation in 5 Simple Steps

#Digital Transformation, #Customer Acquisition, #Customer Engagement

Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It…

Author Image [24]7.ai
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October 23, 2017

It’s 5 o’clock Somewhere

#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

Author Image [24]7.ai
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October 16, 2017

Introducing [24]7.ai – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience

#Customer Engagement

  Today we announced our new company name - [24]7.ai to better reflect the deep investment we’ve made in…

Author Image Scott Horn
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September 20, 2017

Diagnosing Complex Customer Issues

#Customer Engagement, #Customer Acquisition

No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able…

Author Image Ryan East