Blog Articles by Customer Engagement

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May 11, 2018

The Future of Bots and Agents: Experts Weigh In

#Customer Engagement

Technology – most notably chatbots – have changed the face of customer service. They offer customers instant access to…

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February 20, 2018

[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities

#Customer Engagement

Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…

Author Image Scott Horn
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January 30, 2018

Why Natural Language Technology Will Let You Down

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…

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January 26, 2018

Goodbye AHT – Hello Time to Intent

#Customer Engagement, #Digital Transformation

For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…

Author Image Scott Horn
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January 12, 2018

The High Cost of Cheap Chat

#Customer Engagement, #Virtual Agent (Chatbots)

Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…

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December 18, 2017

Chatbots Help Consumers Shop Till They Drop

#Customer Engagement

It's every retailers nightmare during the holiday season – customers are browsing online loading up their shopping…

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December 14, 2017

Case Study: How [24]7 Active Share Transforms the Voice Experience

#Customer Engagement

In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…

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December 11, 2017

Are you paying for technology or results?

#Customer Acquisition, #Customer Engagement

Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…

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November 13, 2017

Digital Transformation in 5 Simple Steps

#Digital Transformation, #Customer Acquisition, #Customer Engagement

Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It…

Author Image [24]7.ai