Blog Articles by Customer Engagement

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August 24, 2016

5 Key Consumer Behaviors Critical to Improving Retail CX

#Customer Engagement

For today's consumers, digital is a way of life. By analyzing annual holiday season shopping trends, we see increases…

Author Image Vijai Shankar
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August 08, 2016

5 Ways Digital CX Technology Drives More Sales (And Higher Loyalty)

#Customer Engagement, #Digital Transformation

If you’re responsible for improving online conversions and sales within your organization, it pays to understand…

Author Image Ryan East
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July 25, 2016

Addressing Millennials and Non-Millennials – Are there any differences?

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Author Image Vijai Shankar
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July 21, 2016

Get Some Mental Clarity on Digital CX

#Customer Engagement

As digital customer experience (CX) gets more and more complicated, wouldn’t you love a super-simple way to clarify…

Author Image Ryan East
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July 19, 2016

Why Customer Insight Building Just Got Way Easier

#Customer Engagement

If you’re responsible for responding to the mounting pressure to turn customer data into measureable value, do not miss…

Author Image Ryan East
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July 08, 2016

Inside The Mind of Your Customer

#Customer Engagement

When today’s consumers are in need of information from a company, their initial reaction is to reach for their…

Author Image Ryan East
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June 20, 2016

Technology Hype vs. Reality: What’s Possible for Health Plans for Open Enrollment this Year?

#Customer Engagement, #Digital Transformation

There’s a lot of hype around the next big technology innovation for healthcare providers. From the never-ending growth…

Author Image Vijai Shankar
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June 17, 2016

Can Digital Personal Bankers Bridge the Gap between Consumers and Banks?

#Customer Engagement, #Digital Transformation

Retail banking has undergone a fundamental structural shift since the financial crisis of 2009. Up to that point, banks…

Author Image Vijai Shankar
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June 12, 2016

Online Banking gets Personal: Meet the Digital Personal Banker

#Customer Engagement, #Digital Transformation

Today’s consumers are all about digital banking. With the rapid growth in online and mobile banking, fewer and fewer…

Author Image Vijai Shankar