Blog Articles by Customer Engagement

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June 12, 2016

Online Banking gets Personal: Meet the Digital Personal Banker

#Customer Engagement, #Digital Transformation

Today’s consumers are all about digital banking. With the rapid growth in online and mobile banking, fewer and fewer…

Author Image Vijai Shankar
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June 02, 2016

Webinar: Online Banking gets Personal: Meet the Digital Personal Banker

#Customer Engagement, #Digital Transformation

Today’s consumers are all about digital banking. With the rapid growth in online and mobile banking, fewer and fewer…

Author Image Vijai Shankar
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May 27, 2016

Kaiser Permanente and TriCare Top CX Ratings for Health Plans but Transformation Needs to Happen

#Customer Engagement, #Digital Transformation

The 2016 Temkin Experience Ratings rank the quality of experience that 294 U.S companies deliver to their customers…

Author Image Vijai Shankar
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May 17, 2016

Utilize These 5 Key Consumer Behaviors to Improve Retail CX

#Customer Engagement

Digital is the way of life for consumers today. Every year post holiday season, research shows digital devices such as…

Author Image Vijai Shankar
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May 02, 2016

What the Bot Craze Means for Marketers

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

As a marketer, I’ve been watching coverage of the chatbot craze with great interest. Driven by the industry…

Author Image Scott Horn
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April 30, 2016

Chatbots for Businesses: Fad or Future of Consumer Engagement?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

  Amazon, Google, Facebook, Tencent, Twitter, and Microsoft are betting big on chatbots (bots), and the tech…

Author Image PV Kannan
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April 27, 2016

Your Customers Don’t Want to Have a Conversation…They Want Answers!

#Customer Engagement, #Virtual Agent (Chatbots)

We recently conducted a survey, where we asked 1000 consumers what they thought about the service they received from…

Author Image David Lloyd
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April 20, 2016

How To Solve Your Biggest Customer Service Problems With Digital Self-Service

#Customer Engagement, #Virtual Agent (Chatbots)

What’s your biggest customer service problem? Is it too many inbound phone calls and emails? The escalating costs from…

Author Image David Lloyd
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April 07, 2016

Messaging Poised to Redefine the Customer Experience

#Customer Engagement

In our continuing effort to redefine the way businesses interact with consumers, we’re always looking for ways to meet…

Author Image Scott Horn