Blog Articles by Customer Engagement

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May 17, 2016

Utilize These 5 Key Consumer Behaviors to Improve Retail CX

#Customer Engagement

Digital is the way of life for consumers today. Every year post holiday season, research shows digital devices such as…

Author Image Vijai Shankar
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May 02, 2016

What the Bot Craze Means for Marketers

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

As a marketer, I’ve been watching coverage of the chatbot craze with great interest. Driven by the industry…

Author Image Scott Horn
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April 30, 2016

Chatbots for Businesses: Fad or Future of Consumer Engagement?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

  Amazon, Google, Facebook, Tencent, Twitter, and Microsoft are betting big on chatbots (bots), and the tech…

Author Image PV Kannan
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April 27, 2016

Your Customers Don’t Want to Have a Conversation…They Want Answers!

#Customer Engagement, #Virtual Agent (Chatbots)

We recently conducted a survey, where we asked 1000 consumers what they thought about the service they received from…

Author Image David Lloyd
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April 20, 2016

How To Solve Your Biggest Customer Service Problems With Digital Self-Service

#Customer Engagement, #Virtual Agent (Chatbots)

What’s your biggest customer service problem? Is it too many inbound phone calls and emails? The escalating costs from…

Author Image David Lloyd
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April 07, 2016

Messaging Poised to Redefine the Customer Experience

#Customer Engagement

In our continuing effort to redefine the way businesses interact with consumers, we’re always looking for ways to meet…

Author Image Scott Horn
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March 25, 2016

What’s Your State of Online Self-Service?

#Customer Engagement

It’s no secret that online self-service plays a critical role in creating a more seamless online experience for…

Author Image Hollis Chin
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March 07, 2016

So Long To Silos

#Customer Engagement

It has long been recognised that customer service, like many other business functions, can benefit from ’joined up…

Author Image Nick Mitchell
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February 01, 2016

How To Make Your Mobile Experiences Even More Engaging

#Customer Engagement

According to an IMRG report from February 2015, visits to ecommerce sites via smartphone and tablet devices account for…

Author Image Nick Mitchell