Blog Articles by Customer Engagement

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January 27, 2016

Made-To-Measure Holidays Thanks To Predictive Analytics

#Customer Engagement

Booking holidays used to be a simple affair – you went to a travel agent in the High Street, told an adviser where you…

Author Image Nick Mitchell
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January 25, 2016

Selecting the Right Intelligent Virtual Agent for Your Business

#Customer Engagement, #Virtual Agent (Chatbots)

The growing capabilities of Intelligent Virtual Assistant (IVAs, also known as a virtual agent) are driving improved…

Author Image Kevin Payne
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January 19, 2016

Mission Possible: Joining [24]7 as Chief Marketing Officer to Create Effortless Customer Experiences

#Customer Engagement

Every one of us is a consumer, and we’ve all experienced both the best and worst of what companies offer when we’re in…

Author Image Scott Horn
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January 18, 2016

5 Impactful Stats on Delivering a Better Chat Experience in 2016

#Customer Engagement

We’re in the midst of a fast-paced, digitally oriented world where the customer expectations are increasing and the…

Author Image Kevin Payne
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January 05, 2016

Your Chat Solution is Supposed to Be Great. But What If It Isn't?

#Customer Engagement

It can be a challenge to implement and maintain a chat program. We should know—we’re now the world’s largest provider…

Author Image Kevin Payne
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January 01, 2016

How Your IVR Can Help Deliver a Differentiated Experience in 2016

#Customer Engagement, #Modern IVR

To connect with the increasingly tech-savvy customer, businesses are quickly implementing a variety of self-service…

Author Image Kevin Payne
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December 29, 2015

8 Things to Look for in Virtual Assistants, and Where to Get Them

#Customer Engagement, #Virtual Agent (Chatbots)

It can be daunting: How do you choose a company to provide the right type of self-service that delivers a human-like…

Author Image Hollis Chin
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December 07, 2015

[24]7 Customer Engagement Index 2015 UK: Millennials Are Driving Customer Service

#Customer Engagement

[24]7.ai's recent survey of 3,500 customers globally (including 1,200 in the UK) has once again shone a spotlight on…

Author Image Nick Mitchell
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December 04, 2015

Driving Multimodal Experiences Leads to Better Customer Engagement

#Customer Engagement

Almost everything we do today is digital, whether we’re checking the news, researching and buying products or watching…

Author Image Vijai Shankar