Blog Articles by Customer Engagement

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March 07, 2016

So Long To Silos

#Customer Engagement

It has long been recognised that customer service, like many other business functions, can benefit from ’joined up…

Author Image Nick Mitchell
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February 01, 2016

How To Make Your Mobile Experiences Even More Engaging

#Customer Engagement

According to an IMRG report from February 2015, visits to ecommerce sites via smartphone and tablet devices account for…

Author Image Nick Mitchell
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January 29, 2016

How Will Chat Become More Effective for Businesses and Their Customers in the Future?

#Customer Engagement

Customers around the globe have fallen in love with the ease of use and quick response times provided by chat…

Author Image Kevin Payne
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January 28, 2016

It's Good To Talk... But Also Text and Touch

#Customer Engagement

Smartphones are great, aren’t they? One recent survey put ownership of smartphones amongst 25 to 34 year olds in the UK…

Author Image Nick Mitchell
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January 27, 2016

Made-To-Measure Holidays Thanks To Predictive Analytics

#Customer Engagement

Booking holidays used to be a simple affair – you went to a travel agent in the High Street, told an adviser where you…

Author Image Nick Mitchell
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January 25, 2016

Selecting the Right Intelligent Virtual Agent for Your Business

#Customer Engagement, #Virtual Agent (Chatbots)

The growing capabilities of Intelligent Virtual Assistant (IVAs, also known as a virtual agent) are driving improved…

Author Image Kevin Payne
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January 19, 2016

Mission Possible: Joining [24]7 as Chief Marketing Officer to Create Effortless Customer Experiences

#Customer Engagement

Every one of us is a consumer, and we’ve all experienced both the best and worst of what companies offer when we’re in…

Author Image Scott Horn
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January 18, 2016

5 Impactful Stats on Delivering a Better Chat Experience in 2016

#Customer Engagement

We’re in the midst of a fast-paced, digitally oriented world where the customer expectations are increasing and the…

Author Image Kevin Payne
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January 05, 2016

Your Chat Solution is Supposed to Be Great. But What If It Isn't?

#Customer Engagement

It can be a challenge to implement and maintain a chat program. We should know—we’re now the world’s largest provider…

Author Image Kevin Payne