Blog Articles by Digital Transformation

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April 03, 2019

How AI Is Changing the Workplace

#Digital Transformation

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve…

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November 13, 2017

Digital Transformation in 5 Simple Steps

#Digital Transformation

Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It…

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October 27, 2017

Digital Transformation: What is it and why should you care?

#Digital Transformation

Digital transformation is one of the latest marketing buzzwords to inundate the business world, and, like a lot of…

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April 18, 2017

McKinsey and “The Seven Deadly Sins of CX Transformations”

#Digital Transformation

The seven deadly sins of customer experience transformation don’t include gluttony or wrath, but perhaps you’re envious…

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November 25, 2016

Banking Leaders: The Gift of Digital Customer Experience

#Digital Transformation, #Chatbots and Automation

For banks and financial institutions, the demand for digital customer experience can no longer be ignored. Financial…

Author Image Aneta Ranstoller
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August 08, 2016

5 Ways Digital CX Technology Drives More Sales (And Higher Loyalty)

#Digital Transformation

If you’re responsible for improving online conversions and sales within your organization, it pays to understand…

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July 25, 2016

Addressing Millennials and Non-Millennials – Are there any differences?

#Digital Transformation

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

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July 21, 2016

Get Some Mental Clarity on Digital CX

#Digital Transformation

As digital customer experience (CX) gets more and more complicated, wouldn’t you love a super-simple way to clarify…

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April 20, 2016

How To Solve Your Biggest Customer Service Problems With Digital Self-Service

#Digital Transformation, #Chatbots and Automation

What’s your biggest customer service problem? Is it too many inbound phone calls and emails? The escalating costs from…

Author Image [24]7.ai