Blog Articles by Digital Transformation

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May 03, 2019

Foundations of the Best Chatbot CX

#Digital Transformation, #Virtual Agent (Chatbots)

So, you’ve decided that conversational marketing is right for your business, and you’re planning on implementing an AI…

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April 29, 2019

Are you Ready for the Age of Intent?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Imagine if every time you interacted with a company, they knew exactly what you wanted and were able to get it for you…

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April 17, 2019

Expert Panel: Trends in Conversational Commerce, VPAs & Chatbots

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

An upscale hotel lobby is a warm and inviting place. Comfortable seating, helpful attendants, and personalized service…

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April 15, 2019

Messaging Apps and Conversational Commerce: The New Customer Experience

#Customer Engagement, #Digital Transformation

Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store.…

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April 03, 2019

How AI Is Changing the Workplace

#Digital Transformation, #Virtual Agent (Chatbots)

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve…

Author Image [24]7.ai
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April 02, 2019

Last Call for Digital Transformation

#Digital Transformation

Why should your organization care about digital transformation? Short answer: You have to. Customer experience is now…

Author Image [24]7.ai
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March 26, 2019

Leveraging Artificial Intelligence & Thriving at Retail

#Digital Transformation, #Virtual Agent (Chatbots)

The past decade has brought immense change to the retail landscape, with big players setting new expectations for both…

Author Image [24]7.ai
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March 04, 2019

Humans and AI Must Work Together to Defeat Bad Customer Service

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Without giving anything away, Game of Thrones is about a bunch of humans fighting each other for power while a much…

Author Image PV Kannan
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February 14, 2019

[24]7.ai Year in Review

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

The future of customer experience is unimaginable without artificial intelligence. With mind-boggling amounts of data,…

Author Image PV Kannan