Blog Articles by Digital Transformation

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November 06, 2019

42 Stats and Statements that Prove Messaging is the Future of Customer Experience

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

CLICK TO TWEET BLOG 42 stats and statements that prove #messaging is the future of #customerexperience via @24_7_inc…

Author Image [24]7.ai
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June 28, 2019

The Fortune 500 Spends Billions on Customer Service. So Why is it So Bad?

#Digital Transformation, #Virtual Agent (Chatbots)

Radical #CX transformation won’t come from one single breakthrough but rather, through the right combination of #AI and…

Author Image PV Kannan
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May 03, 2019

Foundations of the Best Chatbot CX

#Digital Transformation, #Virtual Agent (Chatbots)

So, you’ve decided that conversational marketing is right for your business, and you’re planning on implementing an AI…

Author Image [24]7.ai
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April 29, 2019

Are you Ready for the Age of Intent?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Imagine if every time you interacted with a company, they knew exactly what you wanted and were able to get it for you…

Author Image [24]7.ai
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April 17, 2019

Expert Panel: Trends in Conversational Commerce, VPAs & Chatbots

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

An upscale hotel lobby is a warm and inviting place. Comfortable seating, helpful attendants, and personalized service…

Author Image [24]7.ai
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April 15, 2019

Messaging Apps and Conversational Commerce: The New Customer Experience

#Customer Engagement, #Digital Transformation

Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store.…

Author Image [24]7.ai
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April 03, 2019

How AI Is Changing the Workplace

#Digital Transformation, #Virtual Agent (Chatbots)

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve…

Author Image [24]7.ai
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April 02, 2019

Last Call for Digital Transformation

#Digital Transformation

Why should your organization care about digital transformation? Short answer: You have to. Customer experience is now…

Author Image [24]7.ai
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March 26, 2019

Leveraging Artificial Intelligence & Thriving at Retail

#Digital Transformation, #Virtual Agent (Chatbots)

The past decade has brought immense change to the retail landscape, with big players setting new expectations for both…

Author Image [24]7.ai