Blog Articles by Podcast

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November 02, 2018

Ep. 4 - Ramesh Kumar: The Virtual Agent – What Chatbots Mean for Your Agents

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Ah, the never-ending quest to deliver the best possible customer satisfaction. Nobody can question our intent: We want…

Author Image Andrea Lowe
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October 25, 2018

Ep. 2: Art Schoeller – How to Blend Human Agents and Chatbots

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Are the machines really taking over?  Any time we experience fast-paced change, it’s often accompanied by plenty…

Author Image Andrea Lowe
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October 11, 2018

Ep. 1: Intro – A Podcast for Intent-Driven Customer Experience

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

We’re so excited to share the inaugural episode of Solving for CX, our brand-new podcast about intent driven customer…

Author Image Andrea Lowe