Ep. 4 - Ramesh Kumar: The Virtual Agent – What Chatbots Mean for Your Agents
#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast
Ah, the never-ending quest to deliver the best possible customer satisfaction. Nobody can question our intent: We want…
Ep. 2: Art Schoeller – How to Blend Human Agents and Chatbots
Are the machines really taking over? Any time we experience fast-paced change, it’s often accompanied by plenty…
Ep. 1: Intro – A Podcast for Intent-Driven Customer Experience
We’re so excited to share the inaugural episode of Solving for CX, our brand-new podcast about intent driven customer…
