Blog Articles by Virtual Agent (chatbots)

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March 19, 2019

6 Core Principles of Conversational Bots

#Virtual Agent (Chatbots)

[The following is an excerpt from an article our Chief Technology Officer Patrick Nguyen  wrote for CMSWire…

Author Image Patrick Nguyen
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March 19, 2019

Virtual Agents in the Augmented Age

#Virtual Agent (Chatbots)

When we first think of robots and artificial intelligence, there’s a tendency to imagine a distant future of…

Author Image [24]7.ai
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March 04, 2019

Humans and AI Must Work Together to Defeat Bad Customer Service

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Without giving anything away, Game of Thrones is about a bunch of humans fighting each other for power while a much…

Author Image PV Kannan
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February 14, 2019

[24]7.ai Year in Review

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

The future of customer experience is unimaginable without artificial intelligence. With mind-boggling amounts of data,…

Author Image PV Kannan
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February 07, 2019

How AI Can Dramatically Improve your Contact Center

#Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

How can technology help your business perform better? Answering that question was the key focus at The Future of Work…

Author Image [24]7.ai
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January 24, 2019

Chatbot Fails

#Virtual Agent (Chatbots)

Chatbots are all the rage in customer service, and though they’ve come a long way in recent years, like their human…

Author Image [24]7.ai
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January 04, 2019

The AI in Passengers: How far we have come, and how far we need to go

#Virtual Agent (Chatbots)

As a young girl, I spent hours chatting with A.L.I.C.E., giggling and marveling at what she would reply to my inane…

Author Image Celene Osiecka
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December 17, 2018

2019 Will Unleash the True Potential of AI for Customer Experience #BigIdeas2019

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Early this year I predicted that there would be a great shakeout in artificial intelligence, culling the herd of…

Author Image PV Kannan
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November 28, 2018

How Conversational Commerce Improves the Retail Experience

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

The holiday season is officially upon us, meaning that millions of people around the world will soon be heading to…

Author Image [24]7.ai