Blog Articles by Virtual Agent (chatbots)

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April 17, 2019

Expert Panel: Trends in Conversational Commerce, VPAs & Chatbots

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

An upscale hotel lobby is a warm and inviting place. Comfortable seating, helpful attendants, and personalized service…

Author Image [24]7.ai
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April 03, 2019

How AI Is Changing the Workplace

#Digital Transformation, #Virtual Agent (Chatbots)

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve…

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March 26, 2019

Leveraging Artificial Intelligence & Thriving at Retail

#Digital Transformation, #Virtual Agent (Chatbots)

The past decade has brought immense change to the retail landscape, with big players setting new expectations for both…

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March 19, 2019

6 Core Principles of Conversational Bots

#Virtual Agent (Chatbots)

[The following is an excerpt from an article our Chief Technology Officer Patrick Nguyen  wrote for CMSWire…

Author Image Patrick Nguyen
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March 19, 2019

Virtual Agents in the Augmented Age

#Virtual Agent (Chatbots)

When we first think of robots and artificial intelligence, there’s a tendency to imagine a distant future of…

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March 04, 2019

Humans and AI Must Work Together to Defeat Bad Customer Service

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Without giving anything away, Game of Thrones is about a bunch of humans fighting each other for power while a much…

Author Image PV Kannan
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February 14, 2019

[24]7.ai Year in Review

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

The future of customer experience is unimaginable without artificial intelligence. With mind-boggling amounts of data,…

Author Image PV Kannan
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February 07, 2019

How AI Can Dramatically Improve your Contact Center

#Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

How can technology help your business perform better? Answering that question was the key focus at The Future of Work…

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January 24, 2019

Chatbot Fails

#Virtual Agent (Chatbots)

Chatbots are all the rage in customer service, and though they’ve come a long way in recent years, like their human…

Author Image [24]7.ai