Blog Articles by Virtual Agent (chatbots)

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June 28, 2019

The Fortune 500 Spends Billions on Customer Service. So Why is it So Bad?

#Digital Transformation, #Virtual Agent (Chatbots)

Radical #CX transformation won’t come from one single breakthrough but rather, through the right combination of #AI and…

Author Image PV Kannan
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June 11, 2019

[24]7.ai named a Leader in Conversational AI Platforms for Customer Service

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational AI, #Blended Experiences

We’re proud to announce that [24]7.ai has been named a leader in conversational AI with our flagship product [24]7 AIVA…

Author Image [24]7.ai
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May 29, 2019

Call Center Outsourcing: Save Money and Improve Customer Service

#Modern IVR, #Virtual Agent (Chatbots), #Agent Services

Despite the growing popularity of digital channels, call centers remain a vital component of any company’s customer…

Author Image [24]7.ai
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May 03, 2019

Foundations of the Best Chatbot CX

#Digital Transformation, #Virtual Agent (Chatbots)

So, you’ve decided that conversational marketing is right for your business, and you’re planning on implementing an AI…

Author Image [24]7.ai
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April 29, 2019

Are you Ready for the Age of Intent?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Imagine if every time you interacted with a company, they knew exactly what you wanted and were able to get it for you…

Author Image [24]7.ai
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April 17, 2019

Expert Panel: Trends in Conversational Commerce, VPAs & Chatbots

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

An upscale hotel lobby is a warm and inviting place. Comfortable seating, helpful attendants, and personalized service…

Author Image [24]7.ai
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April 03, 2019

How AI Is Changing the Workplace

#Digital Transformation, #Virtual Agent (Chatbots)

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve…

Author Image [24]7.ai
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March 26, 2019

Leveraging Artificial Intelligence & Thriving at Retail

#Digital Transformation, #Virtual Agent (Chatbots)

The past decade has brought immense change to the retail landscape, with big players setting new expectations for both…

Author Image [24]7.ai
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March 19, 2019

6 Core Principles of Conversational Bots

#Virtual Agent (Chatbots)

[The following is an excerpt from an article our Chief Technology Officer Patrick Nguyen  wrote for CMSWire…

Author Image Patrick Nguyen