Blog Articles by Virtual Agents (chatbots)

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April 08, 2020

The Economic Impact of Messaging

#Customer Engagement, #Virtual Agents (Chatbots)

As the go-to app for day-to-day communications, consumers love messaging. It’s convenient, familiar, and efficient.…

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March 20, 2020

4 Methods to Blend AI and Human Agents in Your Contact Center

#Customer Engagement, #Virtual Agents (Chatbots)

[The following is an excerpt from Patrick Nguyen’s article featured on CMSWire.] Many forward-thinking companies are…

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February 25, 2020

What is Messaging?

#Virtual Agents (Chatbots), #Messaging, #Conversational AI

Humans are always finding new ways to connect. First, there was the phone. Then came email, followed by text messaging…

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January 30, 2020

Choosing the Right Intelligent Virtual Assistant for your Contact Center

#Customer Engagement, #Modern IVR, #Virtual Agents (Chatbots)

The advancing capabilities of Intelligent Virtual Assistants (IVAs, a.k.a. virtual agents, chatbots) are driving…

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