Utilize These 5 Key Consumer Behaviors to Improve Retail CX

Vijai Shankar | May 17, 2016

Digital is the way of life for consumers today. Every year post holiday season, research shows digital devices such as mobile phones and tablets are increasingly used by shoppers to research and make purchasing decisions. As a result, retailers have turned their efforts to continuously optimizing the digital shopping experience, helping increase incremental conversions as well as reducing the cost of customer service. With this transformation as well as constantly rising consumer expectations in mind, retail leaders need to understand key customer behaviors, such as the increasing demand for self-service, use of mobile in shopping and more. Understanding these behaviors and corresponding implications on buyer journeys will drive an increase in incremental conversions, improvement in NPS and CSAT as well as reduction in costs. If this is interesting and exciting, set aside an hour (less, actually) to hear [24]7.ai’s webinar on May 19. We will discuss the key customer behaviors that impact CX and what executives can do in 2016 to drive their business outcomes. Join us and learn:

  • Five key behaviors that every CX leader in retail needs to know
  • Solutions utilizing this insight to drive business outcomes
  • Examples of customer journeys, which are impacted by these customer behaviors
Register for the webinar