If you’re responsible for responding to the mounting pressure to turn customer data into measureable value, do not miss this report… Organizations are investing in digital customer experience (CX) enhancements such as virtual agents, chat, and web-connected IVRs because they see how effective these technologies are at driving down support costs and improving the customer experience. In addition to these features, there’s a lesser-known benefit of CX technology that’s going unnoticed by many businesses today.
Each of these technologies is collecting a pool of data about your customers. This isn’t generalized industry data put together by an analyst, nor is it survey data from your customers that’s tainted by the bias placed in the questions asked. This is pure data, delivered by your customers, showing exactly how they interact with your business.
Want to learn more about why digital CX is the ultimate listening tool for your customers? Checkout our latest article in our digital transformation series by clicking the link below. You’ll see how virtual agents, chat, and connected IVR technologies build a better understanding of your customers with every passing day, making it way easier for you to turn customer insight into RESULTS.
- 8 specific reasons why you want your virtual agent, chat, and connected IVR technology to be in charge of collecting voice of the customer insight.
- How this insight delivers tremendous value to marketing, CS, and other areas of your business.
- Visual examples of how customer data is automatically structured for your easy understanding and fast decision making.
Download your copy today: The Ultimate Customer Insight Tool