Amazon Stop Hiding Your
Customer Service

How Big is your Data?

#Customer Engagement

Big Data is big news these days, but the question for many organisations remains what to do with it. Organisations seek…

Survival of the Digital Fittest

#Digital Transformation

In modern business, it is survival of the digital fittest. Customer behaviour and expectations have evolved at a rapid…

[24]7 Named Industry Leader by Ovum in Latest Report—What Does That Mean for My Organization?

#Customer Engagement

We are pleased to be included in Ovum’s latest report on real-time decisioning engines. The bottom line is this report…

[24]7 Raising Eyebrows…and the Customer Service Bar

#Customer Engagement

As you may have noticed, [24]7.ai has a new face, and we’re raising awareness these days--as well as some eyebrows (see…

The Deal is Done—[24]7 is Now the World’s Largest Self-Service Company

#Customer Engagement

As you’ll read in our news announcement this morning, we have finalized our transaction with Microsoft.. [24[]7 is…

Anticipate with Big Data

#Customer Engagement

While Internet companies such as Amazon, Google, Yahoo and others have historically leveraged Big Data to weave it into…