AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
By Deep Dasgupta
I had two hours to kill. For a professional assassin like me, ending someone’s time is quite easy. So I decided to kill the two hours in a second-hand bookstore.
By Shraddha Cynthia
Picture this. You’re in college, settled in and finally accustomed to the way it functions. You’re doing your own thing, attending classes...
By Bharani Rao
Everything around you is helping you save time – online food delivery when there is no time to cook, paying through phones when you are too lazy to withdraw money, booking a cab without calling a...
This kid was a nightmare. And 4 years is a long time. The room stank from the moment he walked in – the little interview room lit up like a candle from his body odor.
By Emmanuel Pradeep
Time sure does fly when you’re having fun. I've been at 7.ai for almost 9 years now, and have been able to grow in my career, from an agent to a certified LMS admin
By Santhosh Kumar H N
When I started as a trainee at 7.ai, I never knew what the future held in store. I was impressed with the trainers - the way they connected with us, and how they made us feel comfortable.
By Rachel Varughese
I still remember that beautiful morning when I walked in on my first day at 247.ai. I was super excited about getting this job...
By Murali Unnithan
2005, when traffic in Bengaluru was not as buzzing as the 7.ai operations’ floor, our team leader came rushing and called for a...
By Manab Bhuyan
15 years back when I was pursuing my graduation, I used to see my friends joining the BPO industry...
By Sateesh Francis
Right from the day I started working at 7.ai, I was overwhelmed with joy to experience a comfortable...
By Sateesh Padmanabhan
I joined the 7.ai L&D team almost 19 years ago and something that has always attracted me to...
By Osbourne Lever
It’s pretty evident to every working employee - "Your second home = your place of work". It’s not every day that you get the opportunity to work in a place that makes you feel at home.
I landed in Bangalore in early 2011. The last time I had visited India was in 1992. I had never worked in the country, and needed a job, since I had to return due to family reasons.
By Dipayan Choudhury
“You’ve got to have passion in you, passion in whatever you do in your life; and, if passion is lost, everything is lost”, is a quote that resonates very deeply with me.
By Itika Choubey
I define myself as an off-beat traveler who loves to explore the less explored parts of the world. I like to go slow while traveling, explore the place thoroughly.
By Laura Mercy
Just like anybody, my journey with 7.ai started with a big responsibility & a clear intent to deliver my best and own every action with its results.
By Layeequr Rahman Khan
There’s no doubt about it, navigating your career path can be complex. Whether you’re looking for a job straight outta college or trying to jump on the right opportunities.
By Vidisha Varma
In college, we have many dreams and aspirations. I too, like most young adults, wanted to start working and be independent.
By Sneha Chandra
About 2 years ago, I completed my course in photo-journalism from a renowned college in India and continued freelancing before I joined 7.ai.
By Smitha Uchil
Living with a disability is a challenge in itself, but overcoming the social barriers and mind sets of the people is the tougher challenge.