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AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
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Six must-have components for a modern IVR.
Vice President, Global Head of Customer Care & Contact Centers
Senior Vice President, Service/Home Strategy and Operations
Director, Collections Operations & Infrastructure
Head of Process and Strategy
Executive Vice President, Chief Operating Officer
Global Head of Reservations and Customer Care
Vice President Customer Care
Chief Information Officer
Vice President, Customer Engagement Centers Technology
Vice President of Customer Care
Division Vice President
Group President, Retail Wireless & COO
Vice President, Strategy and Service Delivery, Service Operations
Vice President, Omni-Channel Customer Care and Payments
Sr. Director, Target.com Guest Services & GiftCard Operations
Director of Customer Care
Vice President, Service Integration – World Service