AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Six must-have components for a modern IVR.
Vice President, Global Head of Customer Care & Contact Centers
Senior Vice President, Service/Home Strategy and Operations
Director, Collections Operations & Infrastructure
Head of Process and Strategy
Chief Information Officer
Vice President, Customer Engagement Centers Technology
Chief Customer Officer
Division Vice President, Sears Member Services
Vice President, Strategy and Service Delivery, Service Operations
Vice President, Omni-Channel Customer Care and Payments
Sr. Director, Target.com Guest Services & GiftCard Operations
Director of Customer Care
Senior Director, Product Management