Retailer Named in the ‘Digital Customer Experience of the Year’ Category
London, UK – June 27, 2016 - 7.ai, the global leader in customer engagement solutions, has announced that its customer, Argos, has been shortlisted in the category of ‘Digital Customer Experience of the Year’ at the Retail Week Tech and Ecomm Awards 2016.
The award is to highlight technologies that have improved the experience of shoppers, or the level of customer service store assistants are able to provide, whether this is in-store, online, on mobile or across several channels.
Argos, a leading digital retailer in the UK, uses 7.ai’s Predictive Chat solution, which leverages predictive models that anticipate a customer’s true intent, and determine in real time who to engage, when to engage, and what to recommend. This ensures shoppers receive personalised assistance when making purchases.
“Argos have capitalised on an opportunity to engage in hundreds of thousands of digital conversations with its customers,” said Christopher Schyma, VP, Retail & Hospitality, 7.ai. “In collaboration with 7.ai, the digital and contact centre teams at Argos have done an incredible job at fusing real-time behavioural data with data-driven design and a first-class agent experience to remove the friction from the shopping journey, resulting in great customer experiences and increased online revenues.”
About the Awards
The Retail Week Tech and Ecomm Awards 2016 are the definitive awards for retailers who are setting the agenda in etailing and IT. These awards spotlight and celebrate the smartest, most creative digital ideas, the most forward-thinking technology initiatives and the teams that are driving these innovations. The 16 categories reflect the breadth and experimentation happening across this fast-changing space which sits at the cutting-edge of retail. The awards seek to recognise the vital role that both technology and ecommerce play for retailers today and are the ones to enter for any retailer navigating today’s digital environment.
Awards ceremony winners announced: Wednesday, 14 September 2016, Intercontinental O2 Hotel, Greenwich Peninsula, London
For more information, please visit: https://techecommawards.retail-week.com/ or follow @RWTechEcomm
7.ai is redefining the way that companies interact with consumers. The company’s intent-driven customer engagement platform assists several hundred million visitors across all channels, and engages in more than 1.5 billion conversations annually, most of which are automated. Using 7.ai solutions, many of the world’s largest and most recognizable brands are anticipating and acting on consumer intent to create more personalized customer experiences, resulting in an order of magnitude improvement in customer satisfaction, brand loyalty and potential revenue streams. For more information, visit: http://www.247-inc.com.
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