Mitsui and [24] Accelerate Digital Transformation in Japan through Digital Chat

September 25, 2018

Chubu Electric Deploys AI-Powered [24]7 Chat through Mitsui

San Jose, Calif.– Sep. 25th, 2018 — [24], a global leader in intent-driven customer engagement solutions, and Mitsui & Co., Ltd. (“Mitsui”) announced that Chubu Electric has deployed [24]7 Chat to accelerate its digital transformation strategy. By deploying [24]7 Chat, Chubu Electric aims to systematically enhance customer experience through improved agent effectiveness to reduce the number of customer calls and emails, and instead serve consumers through online chat. 

 “One of the biggest challenges for us in the Katene Connect business was establishing communication with our customers,” said Shuichi Yoshida of Chubu Electric. “Our customers are looking for convenience and responsiveness, and [24]7 Chat offers our customers an easy way to interact with our company. We are considering expanding digital chat to our power and gas business, both for customer support and sales so that we can improve customer experience and agent effectiveness. We are also considering deployment of a chatbot solution to introduce automation into the chat experience.”

[24]7 Chat uses intent-driven engagement and predictive analytics to understand what consumers want to do, systematically enhancing customer experiences and improving agent effectiveness. Because [24]7 Chat uses AI to replicate the effectiveness of a company’s best agents, it enables digital self-service that boosts customer satisfaction and conversions while lowering costs. Deployed widely by many Fortune 1000 companies, [24]7 Chat is tightly integrated with [24]7 AIVA, the industry leading AI-powered chatbot.
“Mitsui has demonstrated its deep understanding of Japanese enterprises and the needs of their customers,” said Scott Horn, chief marketing officer, [24] “This deployment with Chubu Electric highlights the power of chat to dramatically improve customer experience, build brand loyalty and drive measurable business impact.”

For more information on [24]7 Chat, please visit

About Chubu Electric
Corporate Name: Chubu Electric Power Co., Inc.
Headquarters: 1 Higashi-shincho, Higashi-ku, Nagoya, Aichi 461-8680, Japan
President & Director: Satoru Katsuno
Established: May 1st, 1951
Primary Business Activities: Electric utility and related enterprises, Gas supply and thermal storage brokerage, On-site energy business, Overseas consulting and investment, Real estate management service, IT business, Etc.

About Mitsui 
Mitsui is one of the most diversified and comprehensive trading, investment and service enterprises in the world, with 137 offices in 66 countries and regions as of Apr, 2018. Utilizing its global operating locations, network and information resources, Mitsui is multilaterally pursuing business that ranges from product sales, worldwide logistics and financing, through to the development of major international infrastructure and other projects in the following fields: Iron & Steel Products, Mineral & Metal Resources, Infrastructure Projects, Integrated Transportation Systems, Chemicals, Energy, Food Resources, Food Products & Services, Consumer Services, IT & Communication, and Corporate Development Business. Mitsui is actively taking on challenges for global business innovation around the world. For more information, visit

About [24]
[24] is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24] to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit:

[24]7 and [24] are trademarks of [24], Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

Oindrila Hazra
Manager, PR and Analyst Relations
[email protected]

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