The Chatbot & Customer Service Agent…

#Virtual Agent (Chatbots), #Artificial Intelligence (AI), #Customer Experience

When it comes to customer service, the relationship between artificial intelligence (AI) and human intelligence (HI)…

Bot Experimentation is Over

#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)

Implementing a chatbot without a clear strategy could cause irreversible damage to your reputation and your revenue…

CX Predictions 2019: The Year of Investing in…

#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)

What can we expect in CX technology in 2019? Join us as guest speaker Ian Jacobs, Principal Analyst at Forrester…

3 Industry Experts on Trends in Conversational…

#Customer Experience, #Conversational Commerce, #Virtual Agent (Chatbots)

We’ve gathered leading CX experts to help demystify the top CX and Conversational Commerce trends. The guest speakers…

The Rise of Emotional AI and Chatbots in CX

#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)

Emotions have always played a big part in customer satisfaction and loyalty, but with the growing trend toward self-…

How to Blend Human Agents & Chatbots

#Virtual Agent (Chatbots), #Blended Experiences

Chatbots are great at automating tasks, but they can’t replicate the human touch – to provide optimal customer…

Brett King & [24]7.ai: AI Advisors in the…

#Customer Engagement, #Virtual Agent (Chatbots)

Bestselling author Brett King and [24]7.ai will discuss the roadmap of the future and describe how the Augmented Age…

Stop Talking and Start Chatting – Make the Leap…

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

Join our webinar and learn how to enhance customer experiences by moving voice calls to digital chat.

Digitally Transform Self-Service Experiences with…

#Customer Engagement, #Virtual Agent (Chatbots)

Join our webinar and learn how to improve self-service adoption with [24]7 AIVA.