Webinars & Events

Why Customers – and Companies – are Embracing Asynchronous Business Messaging

ON DEMAND

Learn how to meet customers wherever they are, whenever they want. Asynchronous business messaging could be considered this year’s most transformative customer engagement platform. Listen to this panel discussion to learn how messaging experts are bringing this communication channel to life for consumers.

The CX Reality Check - Research, Revelations, and the Road Ahead

ON DEMAND

Join the discussion with David Gehringer, Principal at Dimensional Research and we’ll inspire you to rethink your approach to customer experience, so that you can give customers the experiences that they expect.

Business Messaging Master Class

ON DEMAND

It’s time to rethink your service model with asynchronous messaging. If you haven’t decided whether to add messaging to your customer communication channel, this comprehensive Master Class on async messaging is bound to change your mind.

Customer Engagement is the New Future

ON DEMAND

From mobilizing remote teams in record speed to leveraging AI technology to scale services, the COVID-19 crisis has reshaped the way we do business. Knowing how to utilizing technologies like Voice and Messaging to deliver a winning CX strategy is critical, especially during a recession.

During this live Q&A session with ISG, PV Kannan will discuss how to blur emerging and traditional channels for the most successful customer journey.