Aug 13, 2020
Customer Engagement is the New Future
From mobilizing remote teams in record speed to leveraging AI technology to scale services, the COVID-19 crisis has reshaped the way we do business. Knowing how to utilizing technologies like Voice and Messaging to deliver a winning CX strategy is critical, especially during a recession.
During this live Q&A session with ISG, PV Kannan will discuss how to blur emerging and traditional channels for the most successful customer journey.