Webinars & Events

Customer Engagement is the New Future

ON DEMAND

From mobilizing remote teams in record speed to leveraging AI technology to scale services, the COVID-19 crisis has reshaped the way we do business. Knowing how to utilizing technologies like Voice and Messaging to deliver a winning CX strategy is critical, especially during a recession.

During this live Q&A session with ISG, PV Kannan will discuss how to blur emerging and traditional channels for the most successful customer journey.

De-risking Contact Center Continuity with Intelligent Automation

ON DEMAND

Global events have disrupted the traditional call center operational model, highlighting the need for intelligent automation to satisfy customers’ who need fast results.

We’ve partnered with Blue Prism to show you how to seamlessly combine intelligent automation with human intelligence to maintain a consistent customer experience during peak workloads, and provide an undeniable ease of doing business with your brand to ultimately drive long term loyalty.

Messaging Matters

ON DEMAND

Millions of people around the world use messaging apps daily to keep in touch with friends, family, and colleagues – and now 75% of consumers say they would prefer to use messaging for customer service.

If you’re ready to adopt messaging, but are unclear where to start, join us on Tuesday, March 31st for an interactive and informative webinar where industry experts will outline how to operationalize messaging and measure success.

Enhancing Artificial Intelligence with Human Insight

ON DEMAND

Dan Miller, Lead Analyst and Founder of Opus Research and Patrick Nguyen, CTO of [24]7.ai discuss how orchestrating interactions that involve conversational AI and live customer service agents is no longer an “either/or” proposition – it now means blending the best of both in ways that take advantage of what each does best.