AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Six must-have components for a modern IVR.
Ryan Strategic Advisory | Las Vegas, NV
Customer Contact Week | Caesars Forum, Las Vegas, NV
Frost & Sullivan | Hyatt Huntington Beach, CA
When it comes to customer service, the relationship between artificial intelligence (AI) and human insight (HI) can only be described as … “it’s complicated”.
Implementing a chatbot without a clear strategy could cause irreversible damage to your reputation and your revenue stream – are you willing to take that risk?