Conversational AI

[24]7.ai is redefining customer experiences across messaging, voice, and everywhere else.

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Conversational AI

Educating yourself about conversational AI, terminology and best practices is the first step towards creating exceptional customer experiences. Our Conversational AI hub provides knowledge and insights needed to increase brand NPS, grow revenue, and lower operating costs. Get started by browsing the topics listed below. Check out terminology useful to better understanding common references in communication. For example, chatbot or asynchronous messaging.

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The CX reality check

The CX reality check

In May of 2020, Dimensional Research conducted a study that, once concluded, they titled Customers are Less Happy than Companies Think — An International Survey of Business and Customers. One look at the study’s findings, a clear revelation emerges, and the title begins to make perfect sense. The quality of customer service that companies believe they are delivering, it seems, isn’t at the level of quality that customers say they’re getting. This insight is particularly true when it comes to automated customer service.

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What analysts say about conversational AI

Learn how our products compare to the competition.

Reports

The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020

In Forrester’s evaluation of the emerging market for digital-first customer service, we identified the 13 most significant providers.

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Reports

The Forrester New Wave™: Conversational AI, Q2 2019

In Forrester’s evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category.

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Reports

Opus Research: Decision Makers’ Guide to Enterprise Intelligent Assistants (2019)

The most comprehensive assessment of today's leading providers in natural language processing, machine learning analytics that power automated virtual agents and digital self-service solutions.

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Reports

Ovum Decision Matrix

A key driver for adopting IVAs is the loss that many businesses are facing through poor customer service.

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Terminology

Glossary

Use the [24]7.ai glossary to brush up on terminology related to conversational AI. Our advanced conversational AI platform predicts consumer intent to create frictionless interactions that strengthen relationships and increase brand loyalty. 

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