Help Voice Customers Help Themselves—Faster and More Efficiently

With most user journeys now starting online, [24]7 AIVA web-aware conversational IVR makes it easy to boost first contact resolution (FCR) and reduce costs. Reinvent your voice with AI-enhanced natural language technology, accurate intent prediction, and easy self-service options.

Architecturally, today’s IVR could not be better positioned. It is the focal point for every voice-based contact…

Opus Research, Conversational Voice Response, Bringing the Best Tech
Forward, 2018

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[24]7 AIVA, Conversational IVR Delivers Results

1.2B

total self-service interactions
per year

30%

reduction of repeat calling for 20% customer service cost reduction

15%

increase in IVR containment rate for a leading insurer

+10PTS

average improvement
in NPS

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Natural Language

Enable a comfortable, two-way dialogue with your customers

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AI-Powered Voice

Understand languages, accents, and slang to boost CSAT

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Web Aware IVR

71% of customer journeys begin online
- MyCustomer.com

Streamline Modern Voice Naturally with Conversational IVR

Simplify the customer experience for faster, easier, complete resolutions that elevate self-service, containment, and NPS.

 

  • Modern Voice
  • Superior Experience
  • Integrated IVR & Chat
  • Virtual Agents
  • Visual IVR
  • AI-Powered Speech
  • The Evolution of Voice

    Traditional IVR has transformed into modern voice. Predict caller intent, go digital with visual IVR, reduce hold times with real-time switch to chat, and speak naturally with virtual assistants. Voice is back.

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  • Give Customers What They Want—and More

    Eliminate traditional yes/no decision trees and outdated IVR, which leave customers dissatisfied. [24]7 AIVA conversational IVR uses natural language (NLP), multiple dialects, and casual dialogue to elevate the user experience and boost NPS. Designed so your customers want to return.

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  • Power a Faster, Less Expensive Session

    Say goodbye to long holds and give your customers immediate service—no more waiting in queue. Saving time reduces your cost per contact as well as drop-off rates, while still maintaining or boosting CSAT. With IVR2Chat, everyone wins.

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  • Delight Voice Customers

    Most smartphone owners today regularly use their voice assistants because they’re so convenient. Now, you can offer the same convenience on your voice channel. Reduce traditional IVR costs (average is $5 - $6 per call: multiple sources) significantly with a conversational virtual assistant that can often complete the call alone.

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  • Calls You Can See, Too

    Make it even easier for callers to get things done with Vivid Speech. Show users images on their screen, without interrupting the call, to simplify travel reservations, online purchases, and offer agreements. Boost conversion and retention while decreasing average handle time (AHT).

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  • Make Life Easier for Your Customers

    Transform the user experience with leading technology: Text-to-speech (TTS), speech-to-text (STT), deep neural networks (DNN), natural language understanding (NLU), and automatic speech recognition (ASR). At a time when every moment matters, consumers want fast simplicity. [24]7.ai makes it happen.

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The average consumer is using their voice assistant more than they were before, and will use it even more in the future

Price Waterhouse Coopers, "Consumer Intelligence Series: Prepare for the voice revolution", 2018

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Succeed with Virtual Personal Assistant

[24]7 AIVA integrates seamlessly

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Works with Google Home

Consumers Say 'Make It Personal' with Voice

VPA use is on the rise—three out of every four consumers use voice assistants at home, and young users are adopting faster than anyone. This means voice interactions are more important than ever. [24]7 AIVA integrates seamlessly with VPAs to give consumers a simple, easy way to get things done in their channel of choice. Start the conversation today.

 
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Works with Amazon Echo

Expand Your Reach to More Voice Channels

Most consumers are only using VPAs for simple things, because they don't trust them to complete trickier tasks. By seamlessly integrating VPA’s with [24]7 AIVA, you can extend the reach of both—enable natural conversations with the top-ranked virtual assistant to easily complete more complex tasks for the millions of consumers using virtual personal assistants. Book flights, compare products, resolve issues, or connect with a live agent when needed.

 
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AI-Powered Speech Empowers a Retail and E-Commerce Leader

10K

Call containment
per month

6.5%

Improved call
routing

11%

Customer support
cost savings

~70%

Authentication
rate

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Engage with Us

See why [24]7 AIVA conversational IVR is an industry leader

CONTACT USREQUEST A DEMO

Featured Resources

Video: [24]7 AIVA Conversational IVR Connects with You

See how modern voice connects with the user to create a simple, natural experience. Why? Because today, every moment matters.

Article: Five Reasons Why it's Time to Ditch Your Dumb IVR

Learn how [24]7 AIVA conversational IVR uses DNN to improve speech recognition and customer satisfaction.

Download Now
Article: Transform Your Voice and IVR into a Customer Service Asset Rather Than a Liability

Deliver a digitized interactive experience to your customers.

Download Now
ADDITIONAL RESOURCES