Understand accents, dialects, and tone in over 90 languages with 95 percent accuracy even in noisy environments. Reduce frustration and boost satisfaction.
Contain more calls in self-service channels and increase IVR efficiency by anticipating customer needs and offering rich visual aids to speed up resolution.
Build once and deploy everywhere for a unified, connected customer experience across channels, devices, and time.
The 7 AIVA for IVR Advantage
Natural Language and Deep Neural Networks (DNN)
Enable a two-way conversation with advanced natural language technology enhanced by DNN that draws from over 10 billion utterances for the most accurate speech recognition, period.
Rich Digital Visual Aids
Let customers complete both basic and complex tasks without leaving the call by sending personalized content and forms right to their smartphone. Turn IVR into a multi-modal self-service platform.
Integration and Escalation
By natively integrating 7.ai for IVR with 7 Chat, we’re able to transition qualifying phone calls to chat on a mobile device for more personalized, satisfying experiences.
Customer Specific and Web-Aware
Personalize IVR conversations by using context from your customer’s web journey and detecting if the customer is on your website during the call.
Deliver a Seamless Experience Everywhere
7 AIVA uses a single intelligence model across channels and devices, maintaining history and context throughout the customer journey to deliver a superior experience.
The Power of Intent
Combine customer data and real-time journey data to accurately predict a caller’s intent and simplify their interaction, tailoring to each caller’s unique needs and learning on the go.
Increase Efficiency and Reduce Costs
Customers today want to help themselves. Increase self-service rates by up to 20 percent and reduce IVR call percent call duration by up to 30 percent, saving millions in operating costs.
Easily Scale to Meet Your Growing Needs
Scales easily to handle a wide range of customer journeys and intents, across industries and languages.
Choose a Trusted Partner
With 17 years of experience deploying more than 465 virtual agents across multiple industries, 7.ai has the expertise to be more than a solution provider—we’re your trusted partner.
Speech recognition accuracy
Call completion rate for a major
telco based on 16 million annual calls
Reduction in call duration for a
Lift in IVR containment rates for
a leading insurance company
White Paper: Deep Neural Networks Deliver Deeper Understanding
Learn how 7 AIVA uses DNN to improve speech recognition and customer satisfaction.Download Now
White Paper: Five Reasons Why It’s Time to Ditch Your Dumb IVR
Transform your IVR into a customer service asset rather than a liability.Download the Article
Article: Innovating the Traditional Phone Channel
Deliver a digitized interactive experience to your customers.Download the eBook
Video: The Connected IVR
Learn how to deliver connected experiences from web to IVR.